Refund & Returns Policy

Effective Date: Thursday, 18 December 2025

This Refund & Returns Policy applies to all purchases made from Umulisa African Clothing (“Umulisa,” “we,” “us,” or “our”) through our eCommerce website. We are committed to fair, transparent, and customer‑friendly practices in line with standard U.S. e‑commerce and WooCommerce best practices.

1. Overview

We accept returns and issue refunds or exchanges for eligible items that meet the conditions outlined below. Please read this policy carefully before placing an order.

2. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The return request is submitted within 14 days of delivery.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item is not marked as Final Sale or Non‑Returnable at the time of purchase.
  • Proof of purchase (order number or receipt) is provided.

We reserve the right to refuse returns that do not meet these criteria.

3. Non‑Returnable Items

The following items are not eligible for return or refund:

  • Items marked Final Sale or Clearance
  • Custom‑made, personalized, or made‑to‑order items
  • Gift cards
  • Accessories, headwear, or jewelry (unless defective upon arrival)
  • Items returned with signs of wear, alteration, damage, or odor

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at [umulisaafricanclothing@gmail.com] within 14 days of delivery.
  2. Include your order number, item(s) to be returned, and the reason for return.
  3. If approved, we will provide return instructions and the return shipping address.

Do not send items back without prior approval, as they may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (wrong item, defective, or damaged item).
  • We strongly recommend using a trackable shipping service. Umulisa African Clothing is not responsible for lost or undelivered return packages.
  • Original shipping fees (if any) are non‑refundable.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide clear photos of the item and packaging.

Once verified, we will offer one of the following at no additional cost to you:

  • A full refund
  • A replacement
  • An exchange

7. Exchanges

We offer exchanges for size or style, subject to availability.

  • Exchange requests must be made within 14 days of delivery.
  • Customers are responsible for shipping costs for exchanges unless the exchange is due to our error.
  • If the requested exchange item is unavailable, a refund will be issued instead.

8. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • Approved refunds will be issued to the original payment method.
  • Refunds are processed within 5–10 business days after approval.

Please note:

  • Processing times may vary depending on your bank or card issuer.
  • Partial refunds may be issued if items are returned damaged, worn, or missing components.

9. International Orders

For international shipments:

  • Customers are responsible for customs duties, taxes, and return shipping fees.
  • International shipping costs are non‑refundable.
  • We recommend confirming sizing and product details carefully before ordering.

10. Order Cancellations

  • Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
  • Once an order has shipped, it cannot be canceled and must follow the return process instead.

11. Contact Information & Support

If you have questions about this policy or need assistance with a return, please contact us:

Umulisa African Clothing
Email: [umulisaafricanclothing@gmail..com]
Website: [www.umulisaafricaclothing.com]

12. Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute before contacting us, we reserve the right to suspend the return or refund process until the dispute is resolved.

We encourage customers to contact us first so we can resolve any issues quickly and fairly through eCommerce WhatsApp button.

13. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will take effect immediately upon posting on our website.

By placing an order with Umulisa African Clothing, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.